Knowledge Elicitation for Design Task Sequencing Knowledge

There are many types of knowledge involved in producing a design (the process of specifying a description of an artifact that satisfies a collection of constraints [Brown, 1992]). Of these, one of the most crucial is the design plan: the sequence of steps taken to create the design (or a portion of the design). A number of knowledge elicitation methods can be used to obtain this knowledge from the designer. The success of the elicitation depends on the match between the knowledge elicitation method used and the information being sought. The difficulty with obtaining design plan information is that this information may involve implicit knowledge, i.e. knowledge that can not be expressed explicitly. In this thesis, an approach is used that combines two knowledge elicitation techniques: one direct, to directly request the design steps and their sequence, and one indirect, to refine this knowledge by obtaining steps and sequences that may be implicit. The two techniques used in this thesis were Forward Scenario Simulation (FSS), a technique where the domain expert describes how the procedure followed to solve it, and Card Sort, a technique where the domain expert is asked to sort items (usually entities in the domain) along different attributes. The Design Ordering Elicitation System (DOES) was built to perform the knowledge elicitation. This system is a web-based system designed to support remote knowledge elicitation: KE performed without the presence of the knowledge engineer. This system was used to administer knowledge elicitation sessions to evaluate the effectiveness of these techniques at obtaining design steps and their sequencing. The ii results indicate that using an indirect technique together with a direct technique obtains more alternative sequences for the design steps than using the direct technique alone. iii Acknowledgements